仲 裁：当双方因争议不能达成一致，自愿找一个公认的第三方来裁决。在美国，这个第三方一般就是指美国仲裁协会 3A (America Arbitration Association)。亚马逊对卖家的态度是严苛而强硬，可以无理由进行封店，而仲裁，就是拒绝不合理惩罚的一种有效途径。
当然了 申诉也是要交给专业申诉人员操作。就目前中国市场这边，其实有很多的申诉团队 而各自的侧重点又有所不同，有些对操作评论申诉基本上一天就能成功，有些对绩效方面的申诉经验丰富，两天就能成功，另外还有模板申诉、方案申诉、还有一些如侵权 售假等则利用亚马逊漏洞来进行申诉等等，没有过不去的坎，不是你找不到对的人，而是你一直再对比价格。就算申诉失败，但是还可以通过特殊方式强取款，大不了账号不要了，通常这个方式涉及金额大，尽量找自己信得过的渠道操作。
目前很多服务商都有申诉的服务，也有自己的申诉团队，可以多问问，善意的提醒一下，遇到问题解决问题，抱着解决问题的态度去咨询，就算无法合作 也可以告诉你一些注意事项。当然了 实在没办法也可以找黑暗降临（linyu2048）,但是千万别一上来就四连击：申诉多少钱？能保证申诉成功吗？拿钱跑了怎么办？什么时候可以撤单？ 这哪是寻求解决办法，这纯粹是找茬来的，咨询申诉需要提前准备好封店邮件或者死因截图。
当收到亚马逊邮件后，看到“Why is this happening? ”基本上就能知道自己店铺的死因了。
- 帐号关联：You have used more than one account to sell on our site.
- 资料审核：Sellers on Amazon.com are not allowed to list items without a valid credit card on file.
- ASIN违规：You have one more violations against the ASIN Creation policy
- 违反销售政策：The Amazon’s Selling Policies and Seller Code of Conduct prohibit
- 操纵评论（刷单）：Because you are manipulating product reviews
- 操纵等级、反馈信息以及买家评论：You have been manipulaitng ratings,feedback,or customer reviews on Amazon.
- 在出售产品中操纵评论：You have manipulated customer reviews on your products.
- 帐号安全：An unauthorized party has continued to access your account.
- 违反亚马逊销售政策：Sellers on Amazon.com are not allowed to create listings that violate Amazon selling policies.
- 销售违禁品：Your account has been linked to the listing or sale of restricted products.
申 诉 渠 道
- Product Detail Page Abuse/Tampering
- Incorrect Variations Abuse
申 诉 模 板
Hello sellerperformance team：
Thank you foryour time to read my email;
I am a newseller of Amazon. I recently started selling on Amazon.
On March 5th,2019, we registered our Amazon account Europe.
Beforeregistering, I studied carefully Amazon’s rules and opened our store in strictaccordance with Amazon’s rules. I am running my Amazon account for the firsttime and follow all the rules of Amazon.
For this Ibought a new network cable, new computer, and phone number card and a newphone.
On March 5th,2019, we registered the account, 2days later, a email from your part said thatWelcome to the Selling on Amazon programme.
You can nowreach millions of customers across Europe through your Seller Central account.Your registration provides you access to each of Amazon’s five Europeanmarketplaces – UK, Germany, France, Italy and Spain.
This make us soexcited, and then, We registered Payoneer payment account for receiving thepayment and get the Account certificate letter.
Today, when wewant to add payment method, we can’t sign in our account. Always show passworderror, We have modified it a few times and still can’t solve the problem.
This is ourfirst time to sign up for the Amazon Europe site. We asked our Amazon accountManager why our account was closed. He told us that our account is associatedwith another account amazon. This issue is very shocking to us. Our companyapplied for the first time to register for the Amazon Europe site. We totallycan’t understand why it was judged to be associated with another account.
We checked allof our data of Company and equipment, they are all new. we are very strict withAmazon’s rules. We certainly understand that we can only operate one Amazonaccount, and we also register for the first time, and only one account.
Because I haveto go on business trips regularly,
Amazon has 24hours to reply to the information of client, so I purchased an Aliyun Remoteserver IP (ECS), Today, I went to ask their customer service. They said thattheir IP address will be recycled. We can’t confirm whether it is just becauseour address was previously registered Amazon account by someone else, but thisis out of our control, cause we can’t check the IP that how it use before, canyou understand?
Before buying(ECS) IP, we can’t check what this IP used to do. We are very sorry for this,we will not use this ip operation account in the future. We will re-purchase anew network cable to log in to our account to avoid your concerns.
We have providedyou with all the information of our company to prove that we are the first timeto register an Amazon account Europe , please check our information carefully.
But now myaccount is blocked because of this account associate with other accounts, I canprovide information related to the account to prove our innocence, I hope youcan reinstate my account
I look forwardto your reply, thank you deeply!ply!
Dear Amazon seller support,
Thank you for your concern of our account.
We received a notification today that our selling privilege has been removed cause we sold counterfeit products.
We immediately check the listings.
Firstly we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform.
Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault.
We had removed the listings and promise we won’t sell it again on Amazon if we do not get the warrant.
Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service. We never got a claim or negative feedback.
Hope Amazon can look through to it.
If you can give us a chance, we will do as follows:
1. Absolutely, we will see through all the policies and rules about selling on your platform.
2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.
3. We will check all the products we’ve been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer’s right.
4. If any selling questions, we will consult Amazon for help.
Sincerely, we write this. We will try our best to provide our sales on Amazon.
We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!
Look forward to receive your reply.
Jason From XXX Company
Dear Amazon Seller Performance Team.
We understand that recently our performance as a seller on Amazon, com has fallen below both
Amazon’s and our own standards of quality.
I believe it is mainly because of our inadequate communication that we have recently seen two
A-Z guarantee claims which have resulted in our ODR exceeding the performance target of <1%.
Unfortunately, we changed the Listings Status to be Inactive from 23/01/2014 to 06/02/2014
because of a long vacation, obviously, the two complaints are nightmare during the period
Plan of Action: We are taking the following steps to improve our performance:
1.Review a 11 of products to make sure that the pictures and descriptions are accurately match
with our products.
2.Most importantly, we wiII complete the investigation more quickly and proactively (within12
hours) to any problems with customer orders to keep our customers more informed and help
prevent A~z guarantee claims as much as possible, then replacement or a full refund will be
done within 24 hours
3.In addition, we will more aggressively monitor our performance metrics to assure we are
meeting the standards set by Amazon and our own s
tandards of quaIity customer service.
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